Monthly Archives: September 2010

It’s all just a matter of perspective.

Posted on September 24, 2010 by Paul Mischel

  This week’s blog posting is on the topic of shifting your perceptual position and it’s implications for teams and organizations. Being able to effectively shift perceptual positions enables you to gain a richer description of events and goes along … Continue reading →

Posted in Coaching, Conflict Management, Emotional Intelligence, Hypnosis / NLP, Sales, Training | Tagged , , , , , | Leave a comment

Customer service worth shouting about

Posted on September 17, 2010 by Paul Mischel

Unfortunately, it’s not often that I can rave about the customer service in the retail sector. I wish it were different, but alas the majority of staff in most retail stores are not highly motivated to go above and beyond … Continue reading →

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Feedback – use it to your advantage and reap the rewards

Posted on September 10, 2010 by Paul Mischel

In the days before I became involved with training and facilitation, the term “feedback” for me was synonymous with criticism. People’s “feedback” whether warranted or not was not welcomed unless I asked for it. If unsolicited it was perceived to … Continue reading →

Posted in Coaching, Training | Tagged , , | 1 Comment

The self hating sales person

Posted on September 6, 2010 by Paul Mischel

I admit it. I love being sold to. Now, when I say I love being sold to what I mean is that when I am out looking for something to purchase, I love being actively sold to by a passionate, … Continue reading →

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